CONTACT
Contact Us
Our Australian headquarters are in Parkville, Victoria.
Thank you for your interest in CSL Seqirus. We care about your questions and concerns. You can find the best way to contact us from the list below.
Medical Information
Please contact our Medical Information team if you are a patient or healthcare professional that:
- is seeking product information (including cold-chain enquiries), or;
- wants to report an adverse event.
Within Australia phone: 1800 642 865
Email: aunz.medicalinformation@seqirus.com
Hours: 9:00am to 5:00pm AEST
Product Complaints
Please contact our Customer Service Team if you are a patient or healthcare professional with a quality concern, or to report a product complaint.
Within Australia phone: 1800 008 275
Email: AUSPTC@seqirus.com
Hours: 9:00am to 4:30pm AEST
Customer Service
Please contact our Customer Service Team if you are a customer enquiring about:
- placing an order,
- an existing order, or:
- the availability of our vaccines, antivenoms, and in-licensed pharmaceuticals.
Within Australia phone: 1800 008 275
Email: customer.service.au@seqirus.com
Hours: 9:00am to 4:30pm AEST
CSL Seqirus Australia
63 Poplar Road, Parkville, Victoria 3052
Phone: +61 3 9389 2000
Fax: +61 3 9389 1434
AP-CRP-23-0001